Accessibility

We want to make FOGGG accessible for all customers and colleagues, and we are always working to improve this. If you have any thoughts on changes we could make, please tap the red ‘Feedback’ tab on the right side of this page. Here’s how things stand at the moment.

Mobile

Where we are

Our app is not yet operational, but will be designed with accessibility in mind, and we will constantly work to improve it.

Online

Where we are

We know some areas of our website are not fully accessible yet, but we are working on it and hope to share these changes soon.

Our plan

We are starting an exciting journey designing all our online services. Our aim is to achieve a high standard of accessibility for all our customers and colleagues.

Helpful tips

All of our pages contain headings and images labelled with alternative text. However, if you do have issues using a computer because of a disability or impairment, then we recommend visiting AbilityNet’s website.

You can find guidance about:

• making your mouse easier to use
• using your keyboard to control your mouse
• talking to your device
• making your device talk to you
• increasing the size of the text on your screen
• changing text and background colours
• how to magnify your screen
• hearing options for your device

AbilityNet is a national charity helping adults and children with disabilities use computers and the internet, by adapting and adjusting their technology. It also provides a free service to individuals with disabilities to assess their computer needs – you can call them for free on 0800 269 545 for more information, or email enquiries@abilitynet.org.uk

Accessible correspondence

Our correspondence

FOGGG has a “no paper” policy, but if you are unable to receive communications through your computer/device we will do our best to accommodate your needs.